Medical Assistance Service from Air Ambulance 24 GmbH

The medical assistance service of Air Ambulance 24 GmbH can be reached around the clock, every day of the year. Our medically trained and experienced staffs are available and happy to assist you with all your questions.

We process the respective claim quickly and competently according to the demands of our clients. The scope of the services provided is determined by our partners or the paying parties.

From receiving and forwarding emergency calls to the entire organisation and implementation of medical return transport from abroad, with the medical assistance service of Air Ambulance 24 GmbH your clients are assured of expert and professional assistance.

Services in the area of medical assistance

The Air Ambulance 24 GmbH offers:

  • Receiving emergency calls from insured parties both home and abroad
  • Receiving the case reports of the clients, patients, hospitals or relatives and forwarding the report to the paying parties and / or customers
  • Collecting the applications with anamnesis, PMH, diagnosis and prognosis
  • Confirming the insurance cover and sending a provisional guarantee of payment for the treating hospital
  • Doctor discussions with the treating doctor on site
  • Arranging and implementing medical repatriations with ambulances, commercial flights and air ambulances
  • Arranging the hospital admission in Germany for further treatment
  • Arrangning ground transportations to and from the airport
  • Booking and depositing tickets in the event of commercial flights
  • Drawing up MEDA forms

Additional services can be scheduled at any time. Please feel free to contact our operations centre in Augsburg.

Your contact for the Air Ambulance 24 GmbH


If the type of service you require in the field of medical assistance service is not included in our portfolio, we welcome any suggestions and promise the fastest possible implementation according to your specifications.

Contact us – Air Ambulance 24 GmbH

You can address all of your questions to your personal point of contact (we speak both English and German). We are available for questions 24/7 (365 days a year) at the following telephone number and/or e-mail:

Air Ambulance 24 GmbH

Meraner Straße 24
86165 Augsburg